Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We use the USPS service. When you order online, the total shipping and handling costs are calculated per USPS rates.

Which payment methods are accepted in the Online Shop?

We accept VISA, MasterCard, Discover and PayPal.

How long will delivery take?

It depends on the item purchased and shipping choice selected. Production time of handmade items may take 3-10 business days, if they are not in stock. Delivery time may take additional 3-7 business days. A tracking number will be provided once your item purchased through our online store is delivered.

How secure is shopping in the Online Shop? Is my data protected?

We use a variety of information-security measures to protect your online transactions with us.

We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it.

Our digital properties use encryption technology to protect your personal information.

We are committed to protecting your information, but you can do your part. You should create a strong password and protect against unauthorized access to your password and your computer. Be sure to sign off when finished using a shared computer and do not share your password with anyone. We cannot guarantee the security of any information you transmit to us and by using our digital properties you acknowledge that you do so at your own risk.

Do I receive an invoice for my order?

Yes. Upon completing successfully the checkout process you will receive an invoice in your email (the one you used to register your account with us).

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